EXPERIENCE

Walk-On’s
Bistreaux & Bar

June 2012 – Current

Director of Ops Support / Social Media Manager

Business Analytics
– Study product mix trends
– Analyze business costs and help develop systems to reduce cost and improve operational efficiency
– Build Back Office Operations Setup in Compeat Advantage (2013)
– Migrate Back Office Operations to Restaurant 365 (2016-2017)

Technology Support
– Initial point of contact for all things technology related
– Meet, critique and onboard new technology services/companies into our organization

Multi-Unit Support
– Develope Menu items
– Broaden brand reach
– Refine the guest experience

Management Team Support
– Communicate brand direction
– Management development
– Communicating system changes

New Store Openings
– Develop NSO schedules
– Train management on NSO process
– Develop training content
– Support new store systems setup
– Produce Team Welcome Videos

Kitchen Display System (QSR Automations)
– Develop and manage datasets
– Chose hardware
– Manage system updates
– Perform new site installation

Social Media Manager (2012-2013)
– Develop brand voice
– Began the process of studying social media insights
– Worked on the campaign that helped Walk-On’s win “ESPN’s Best Sports Bar in North America” award in 2012″ as voted by our fans.

Walk-On’s
Bistreaux & Bar

June 2010 – June 2012

Senior Service / Kitchen Manager

– Develop service team through team and individual training sessions.
– Combined sales of 13.5 million dollars in sales during first two years.
– Develop and implement kitchen systems to increase production efficiency and guest experience quality.
– Received multiple “best of” awards as voted on by the community including New Restaurant, Sports Bar and Late Night Dining.

EDUCATION

BACHELOR
BUSINESS ADMINISTRATION

Business Administration

UNIVERSITY OF LOUISIANA AT LAFAYETTE

2003 – 2007

Activities and Societies: Impact Campus Ministry

COLLEGE PREP

Advanced Classes

JENNINGS HIGH SCHOOL

1999-2003

Activities and Societies: Marching Band