October 27, 2021

24: Taking REAL CARE of your clients


Sometimes a sacrifice in your business can cost for the short term, but can pay off, in a major way, for the long term. How would you handle this situation? Let me know in the comments.

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Episode transcript

Keegan 0:00
What's up, everybody? Welcome back to another episode of the side hustle to full time web designer podcast. My name is Keegan. And this week, I really wanted to talk about something that I've struggled with here recently. And that really struggled with so much as had to deal with in my business. So I've had a client whose website has had some some weird CSS issues. And I know that it's based on a few things. So they wanted to refresh rather than a complete rebuild. And so we did kept a database that a lot of those things and just kind of updated the site.

Keegan 0:41
Well, you know, that that brings with it some issues, some potential things that could be lingering, which I knew could be a possibility. And also, because they're very image heavy, and have a lot of resources on their site, a lot of pages, it really, you know, it's really kind of worn the site down, I guess, is the best way to put it, it's kind of bogged it down. So we've had to go add additional resources on the server, which is not a problem, but we've had to give the site more resources. And we've also had to really get aggressive when it comes to caching. And that paired with the new Divi release for the optimization has really proven to be a tricky balance.

Keegan 1:29
Because I use WP Rocket, love it. I've had great success with it across many sites. And you know, it's really, it's caused some issue here with this, you know, in some of the latest versions of Divi, so I've continued to work through those things and tried to make it as effective as humanly possible. But the thing that I'm toying with and, and the thing that's going through my head is to do the right thing for the client, right? Always do the right thing for the client. And in my mind, I'm thinking, Hmm, I know they didn't pay for it. I know that wasn't part of the original scope. But I'm thinking I might have to build a site from scratch, rebuild it, get it right. Do it the way I know, it really needs to be done. And do that on my own dime, not charging them and not trying to upcharge them or do any of those other things.

Keegan 2:25
I know that sounds a little bit crazy, right? It sounds counterintuitive. But I'm thinking long game here, I have them on a contract a maintenance plan. And I don't want to lose the client over something silly, like their sight acting a little goofy at times, it would be worth it for me. And it would pay for itself in the long term if I'm able to keep this client. So that's kind of where my head's at right now. And it's a lesson that I wanted to share with you all, maybe not a lesson so much as just one of the ongoing struggles because as a side hustle, or as someone who's trying to turn a side hustle into a full time business, you know, that's, these are things that you're going to have to decide what's best for you.

Keegan 3:09
And for me, I'm leaning towards rebuilding the site, I have all the pages, right? I mean, I have the layout, Divi is great. I mean, I had, I love the design of it, I could just create a new database, bring in the pictures that I actually need the media that I actually need, eliminate any additional pages that aren't there anymore, copy the redirects. And it really wouldn't take all that much in a weekend, I could be done really in a day in a weekend, I could be done. So that's kind of where my head's at. Hopefully that gets you thinking. And I'd be interested to hear your feedback.

Keegan 3:42
So if you if you really like what we're doing here on the podcast, first and foremost, I would ask you share the podcast on Instagram and tag me at Keegan Lanier, it'd be cool to see it. I would love to connect with you there. And, you know, if you're, if you're struggling with something along these lines as well, you can always go over to Kegel linear.com Click podcast, search for the episode number it will bring up this this episode. And you feel free to jump in the comments. Leave a comment let's talk I will absolutely engage with you. All you got to do is leave a comment and I'll see it and we can we can talk there. So I hope you have an awesome day.

Keegan 4:18
This is a shorter than normal episode traveling and a lot a lot going on in life. So a little bit shorter than normal. But I did want to keep this thing going make sure that you get an episode for the week. And and hopefully my conversation my thoughts me putting them out there for you will help you along the way a little bit. And I apologize if the audio isn't like quite up to its normal, hopefully crispy self. I am traveling so I'm actually sitting under a sheet in a bed in a hotel room, trying to eliminate some of the extra noise in here to where the audio will be as good possibly can for you so with that with that said you know I'll put a bow on this episode I appreciate you appreciate you listening to coming back and I hope that you have an absolutely incredible week and we'll see you with another episode next week


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